At WM Buffington Company Inc., We Let Our Customers do the Talking!
Your Highspire neighbors who have called on WM Buffington Company Inc. have plenty to say about their great experience with us. No other heating, cooling and plumbing contractor can match our combination of personal service and quality products. Read for yourself what your neighbors are saying about WM Buffington Company Inc..
Mr David keim - Harrisburg, PA
While the service was excellent, prompt and reasonably priced considering the work involved,. I am disappointed in the reliability of my Amana heatpump, considering it age of less than 3 years. Now I'm wondering what's going to go wrong next. I'm almost up to half of the original cost. I guess the next time it craps out I'm going to have consider replacing it.
Technician who came to check the unit was professional, courteous and knowledgeable.
Joyce - Camp Hill, PA
I'm going to try to submit survey with cost/pricing of the service left blank. If that doesn't work I will rate three stars. I understand that you need to charge for service calls -- but unfortunate that I had to have a service call. If someone could have just told me to push the "reset" button because I had lost power to the house for 7 hours --- I could have avoided a service call.
Byers - Harrisburg, PA
Good service with the exception of scratches on my hardwood floor when installing the unit in livingroom
Excellent customer service.
Mike Carbaugh - Hershey, PA
WM Buffinton was the first selection made when using the Internet and from this selection I received quality service from communications made with Joann on making he appointment including the follow-up needed because the gas fireplace would not re-lite up after the service was completed. And that he third service appointment was not charged even though the reason/cause was not discovered. In addition, Dan who completed the repairs was very customer oriented and very honest with each conversation held. Since the follow-up appointment the fireplace has operated as normal without any restarts needed with the pilot light. The pricing of the service was exceptable but the cost including the parts replaced was very expensive.
great service. Dan was great
Angelo - Middletown, PA
Philp - Harrisburg, PA
Nace - Camp Hill, PA
Bill - Harrisburg, PA
Ryan - Dillsburg, PA
Excellent response and service
William - Enola, PA
Daniel is superb to work with
Tim - New Cumberland, PA
Can't say enough about the work crew Dan and Kyle. Professional and personable, Always time to answer a question or too. Dave also professional and personable. Honest, not pushy and always took time to listen to me and answer questions. I had complete confidence and trust in these guys.
Steam Boiler Installation Nicely Done!
Lawrence - Camp Hill, PA
The Buffington team were knowledgeable and experienced, recommended an excellent new Bryant boiler and cleanly installed it in less than two hours down time!
Mrs Victoria - New Cumberland, PA
Fast efficient service on a Saturday night
Steve - Highspire, PA
Very professional. Dan details what he’s going to do at beginning of appointment and then reviews all the testing and results when he has completed the job. Great service from office staff to technicians! We trust these guys 100%.
Denise - Harrisburg, PA
Dan provided excellent service. Identified the issue, explained it, and cleaned up spic and span.
Happy with Service
Kathy - Palmyra, PA
Services were performed in a timely fashion. I was treated in a courteous and friendly manner. Services were well explained and questions answered in a thoughtful and concise manner.
Great Customer Service
Fran - Harrisburg, PA
When Dan arrived, he explained to me every aspect of what he was about to do to service and maintain my furnace and told me how long it would take. I was out doing yard work when he came to me saying he was finished and had me sign his mobile pad and electronically sent my invoice to my email and gave me a checklist showing everything he had done. Very convenient and efficient!
Susan - Harrisburg, PA
Dan was on time, worked quickly, exlpained everything.
Pleasant guy, covered feet to avoid tracking debris through house
Gwen - Harrisburg, PA
Quick response and service
Walt - Mechanicsburg, PA
After calling early Monday morning, a maintenance service person was at my door within one hour. After finding the problem, he gave two options and recommended the cheaper solution. The repair was made and to this day it is working. Thanks for the quick service and best solution.
Mary - Harrisburg, PA
My requirement was to remove my old water heater & a week later install a new one. Sheldon proposed a plan which included a small loaner water heater & made sure he brought long extra long hoses to keep them up out of the contractor work areas. Things went smoothly with plenty of hot water that week & then during the installation of the new water heater. Buffington's providing the loaner allowed me to stay in my home during the renovations.
Dan The Man Came With A Plan
Richard - Harrisburg, PA
Excellent experience with this HVAC shop as a first-time customer. My inlaws furnace wasn't working and I called in the early afternoon requesting service. Speaking with a very pleasant and personable lady (Joanne), she got someone out within hours. The engineers name was Dan and he had everything up and running within ~30-min. Wow! These people know their trade and explained everything after the repair was completed. I would highly recommend WM Buffington and as a RE Investor, they will be my first call on any of my properties in Central PA. They took care of my inlaws and so I know they'll take care of me too. Bravo!
Maureen - Harrisburg, PA
I have been using Wm. Buffington Co. for close to or over 30 years. I have always been pleased with the service and projects done, would never use another company. I recommended this company to family and friends!
Polite, informative, efficient!
Jordan - Middletown, PA
Dan was extremely friendly from the moment he arrived and was willing to explain each step of the process as I hovered nearby trying to learn a thing or two about my LP furnace. He answered all my questions and clearly knew exactly what he was doing.
Kaitlin - Mechanicsburg, PA
Jeanne - Harrisburg, PA
Great service. Courteous and professional. Took the time to answer questions I had.
Yee - Enola, PA
George was very informative, took his time to explain on what was going on.
Mark - Camp Hill, PA
Bruce - Boiling Springs, PA
4 years is how long my system has been installed. In that time I had a board go basin one unit and now a motor in my attic unit. $500 for labor to repair, supposedly motor covered by warranty. Ridiculous amount of money for less than 2 hours work. Looking for another company for my service. The below ratings reflect my disgust for $250 an hour labor
Response from WM Buffington Co., Inc.:
We are very sorry to hear about your displeasure with yesterday's service. No matter the circumstances, we obviously strive to provide everyone with an exceptional service experience. However, I would like to point out that our technician did spend 3 hours on your call.... From the point of arrival, to departure. Please bare in mind, that does not include a 1 hour travel time since your location is roughly 25 miles from our office. After our technician diagnosed the problem on your unit, he needed to acquire the part from a supply house as it was not a common part that is carried on our trucks. Again, your home is fairly out of range from any supply houses so that did, unfortunately, add to the job time. We certainly understand the ugly expense associated with HVAC equipment, and the disappointment it can provide to our customers. With that being said, we try to make a difference with the quality of work we provide... between response time, workmanship, communication, etc. ~We appreciate your feedback
Service was great!
Frantz - Camp Hill, PA
Sheldon quickly assessed situation and discussed options. The option he recommended was the one he said he would select for his own house. I appreciate that approach.
Quality service, friendly staff
David - Middletown, PA
Service is always on point, from phone conversations to the actual tech showing up on time. Friendly and informative technicians.
installation of whole house dehumidifier
Kerryann - Camp Hill, PA
Great service as usual
Frank - Camp Hill, PA
Always a good job with Dan.
Mrs Janet Hebel - Harrisburg, PA
I was impressed they were at my house within two hours of my call.
Jeanne - Harrisburg, PA
They have taken great care of us for a very long time! Thank you
Claire - Middletown, PA
Very happy I would recommend them to anyone
Marcia - Lemoyne, PA
We are very pleased with the heating/cooling system we recieved today
Vivian - Enola, PA
The two gentleman that installed our system today was very professional, polite & did an excellent job. Would highly recommended them to our friends, anyone who would want feedback on Wm Buffington price & service there employees
Through maintenance inspection
Walt - Camp Hill, PA
Rise - Harrisburg, PA
Knowlegdable. Very personable. Excellent service.
Sandra - Harrisburg, PA
Barbara - Harrisburg, PA
excellent service, great service and quick response for service.
Esther - Harrisburg, PA
Great service, reasonable price
Mary - Mechanicsburg, PA
Dan was very nice and took the time to explain what he was checking and why, what he felt should be done (in the near future) and why. He showed me what had previously been done to my very old A/C unit. He also took the time to explain things that could present an issue and what would indicate an issue, should I see them and told me that things that had previously been done on my unit appear to be working as they should. He also answered all questions I had about my central air unit, as it is my first experience owning a home with central air.
Quick response and good service
Steve - Harrisburg, PA
Had a problem with thermostat intermittently indicating faults causing AC to stop working. Technician was able to quickly locate the problem and repair.
Jill - Camp Hill, PA
no problems -- just got the job done!
Jim - Linglestown, PA
Barbara - Mechanicsburg, PA
I was very pleased with the appointment with Daniel. He was thorough, friendly, and explained what he was doing.
Butler - Harrisburg, PA
Extremely good in finding a solution in the installation of the sunk pump.
Linda - Hummelstown, PA
The service technicians were very knowledgeable, friendly and helpful. Definitely recommend Buffington Co.!
Wayne McMichael was very knowledgeable. Also courteous, professional.
Kyle and Chris worked independently, without bothering the homeowner. They were efficient and professional. They made special effort to respect our property.
Great service and very knowledgeable technicians.
System needed more work and they responded quickly, efficiently, and exactly on time.
Excellent service. Prompt, professional, friendly, clean, and explained everything.
All communications were professional and spoken in simple terms.
Dealt with the boss Bill Buffington the whole time and he loves to text, very covinient exceptional fast and clean, very professional.
Very quick to solve my problem, was fair with pricing and is very well staffed.
Megan was very courteous, She promptly handled my payment over the phone & sent an email receipt.
Sheldon was great and even identified another issue.
I have called WM Buffington 2 different times in the past year. Both times, they responded promptly. The service people were all polite and friendly and answered all questions. The service was great. I am very pleased and would recommend WM Buffington to others.
Technician cleaned contacts which was why the AC didn’t run. He also checked the system & recommended a thorough cleaning.
I felt very comfortable and they covered everything with me explained what needed to be fixed and gave me a total $$ amount. Having never used anyone before I was very happy